We aim for full transparency and fairness in all transactions.
- Eligibility:
- Refunds are issued only if the application is rejected by the related authority or could not be completed due to an internal or technical reason.
- Timeline:
- Refunds will be processed within 5 working days of rejection confirmation.
- Mode of Refund:
- Refunds will be made through the same payment method used during submission.
- Non-Refundable Cases:
- If the application is under processing or completed successfully.
- If the customer provides incorrect information or fails to respond to discrepancy requests.
- Refund Communication:
- Customers will be informed via email, SMS, or WhatsApp about the refund status.
For refund queries, email support@service.celero.in